Shipping policy
TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE
The owner of the online store Rehvimuster (after called the Online Store) is Rehvimuster OÜ (registry code 12048584), located in Harju County, Tallinn, Männiku tee 106b, 11216.
Validity of sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. All prices of goods sold in the online store are in euros.
Information about the goods is provided in the Online Store directly next to the goods.
Depending on the screen, the actual color of the product may differ from the one in the image.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered, due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The goods are sent to the following countries:
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods
To return the product, please contact our customer service at the e-mail address info@rehvimuster.ee no later than 14 days after receiving the goods.
The costs of returning the goods are paid by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of submitting the application.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until it has received back the item that is the subject of the contract.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@rehvimuster.ee.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering an e-mail address on the website and has indicated his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@rehvimuster.ee
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.
REFUND POLICY
- If the purchased goods are not suitable for you for any reason, you have the opportunity to return it within 14 days and the purchase amount will be transferred to your account.
- The returned product will be refunded in full within 14 days of our receipt. Return shipping costs will be borne by the buyer.
- To return the product, please contact our customer service at info@rehvimuster.ee.
- The returned product must be intact and free of traces of use. The same packaging must be used for return. If the condition of the returned product has deteriorated, the amount of the refund depends directly on the situation of the specific product.
LEGAL NOTICE
- Restrictions on access - partial or complete reproduction, transmission, distribution or storage of the content of this website is prohibited without notifying Rehvimuster OÜ
- Rehvimuster OÜ website may contain links to other independent websites. Rehvimuster OÜ is not responsible for the accuracy, completeness or correctness of the information under these links. Visiting these links is the responsibility of the visitors.
- All data collected about our client is confidential and will not be shared with third parties.
- Rehvimuster OÜ reserves the right to update these principles at any time according to their needs. If you would like to be aware of these policies, please review their policies from time to time on this page.